Help & Support


Launching the audio squawk service


For Individuals/Institutions without Firewalls


• Internet connection.

• Updated Flash player from

• Latest version of your browser, i.e. Firefox, Google Chrome or IE.

• Allowing the pop up of the broadcast, via pop up blocker option.

• Cleared out your browser history.

• Check that there are speakers in the computer and that they are not on mute!

• Correct username and password, even down to a “space” at the beginning or a “.” in the email address.


In Chrome, on the odd occasion users experience loss of the player option


To resolve this issue please browse The "?clear_popup=true” on the end will reset the cookie that is making the site think they have the pop-up player open.



Corporate Clients with Firewall Protection


Live Squawk is delivered as Flash Video over the Internet using RTMP, a special protocol for real-time server applications ranging from instant messaging to collaborative data sharing to video streaming. RTMP is the most commonly used format for delivering streaming content over the airwaves.


The Live Squawk Player attempts to connect to the content in the following way: automatically tries to connect to the stream with RTMP over port 80. If this attempt fails, the Live Squawk Player will try an RTMPT (HTTP-tunnelled) connection over port 80. A tunnelled connection means the RTMP data packet is wrapped (or masked) in an HTTP data packet. Some firewalls allow this traffic because the data packet appears to be normal HTTP web traffic. If the firewall inspects the HTTP data, though, it still may reject the connection, and the Flash Video won’t play.


Note: The default port for RTMP is 1935. Due to this port being consistently blocked by firewalls we do not attempt any connection on this port and instead use the default HTTP port 80, which is open in almost all cases. If you experience difficulties accessing Live Squawk from behind a firewall, please check your firewall for allowed protocols – and amend configurations to allow the RTMP protocol. The full specification for the RTMP protocol can be found here.


Please note: The “squawk” is not constant commentary; it only delivers important news and data.